Returns & Exchanges

1. Email returns@clevelandstreetnovelties.com with your order number and whether you'd like a return or an exchange.
2. We'll reply promptly with instructions.
3. Ship the item back using a trackable service.

Please don't send anything back before hearing from us. Unexpected packages can get lost and cause headaches for everyone.

• Items must be returned in original condition and original packaging.
• Clothing must be unworn and unwashed.
• Wood crates are not returnable.
• Sale and clearance items are returnable under the same conditions.
• If your order included a free promotional item, please return it too for a full refund. If you'd rather keep it, its retail value will be deducted from your refund.

Received one of our items as a gift? Email us with the order number (or the purchaser's name) and we can help with an exchange. Refunds go back to the original payment method.

• Return shipping is the customer's responsibility.
• Original shipping charges are non-refundable.
• If your order shipped free, the actual cost we paid to ship it to you will be deducted from your refund. On large items like full-size leg lamps, this can be $50 or more. 
• Please use a trackable shipping service. We can't be responsible for returns that don't make it back to us.

• Once we receive and inspect your return, refunds are processed within 3 business days, provided items come back new and unused. Your bank may take another 5–10 business days to post it.
• Items returned used or damaged may be subject to a restocking fee of up to 20%. If an item can't be restocked, we may need to reject the return, and we'll reach out to you directly if that's the case.
• If your order included a Buy One Get One or other multi-buy promotion, your refund will reflect the promotional pricing on the items you keep.

Email returns@clevelandstreetnovelties.com or call 216-485-2322. You can also check our FAQ and shipping options.