Frequently Asked Questions

Are carrier charges refundable if delivery is delayed? 

  • In short NO.
  • Due to FedEx and USPS seeing peak volume almost year round now the likelihood of a delay has increased. Although their target delivery times are still well over 90%, it's the new reality we face.
  • This also includes express delivery (ie - overnight and 2 day shipping).

What are the dimensions and weight of a Moose Mug?

  • Dimensions - 8.5" W (from antler to antler) x 4.5" H x 4" Front to Back (including snout)
  • Volume - 8 ounces
  • Weight - 1.1 pounds
  • Material - Glass

What are the dimensions of the Advent House? 

  • Dimensions - 11.75" W x 13.5" H x 5.5" D
  • Material - Plastic
  • Runs on 3 AA Batteries (not included)

What is your return/exchange policy?

  • Please follow the link here.

How do I contact you with a question?

  • Please refer to our contact page here.

What currency is shown on your website?

  • All currency is shown as United States dollars.

Do I have to pay duty/import taxes on my international purchases?

  • All international buyers are responsible for any duties/taxes imposed by the country you are shipping your order to. 

And why is the carpet all wet Todd?

  • I don't know Margo!